Contact information

CONTACT INFORMATION

MONTI is an online store specializing in walking accessories designed around the different body shapes and needs of dogs.

CUSTOMER SUPPORT

Email: support@montidog.com

Website: https://montidog.com

Our customer support team normally responds within 1–2 business days, excluding weekends and public holidays.

WHEN CONTACTING US

To help us respond quickly, please include:

• Your full name
• Your order number, if applicable
• The email address used for your order
• A clear description of your question
• Photographs if your product arrived damaged, defective or incorrect

ORDER TRACKING

You can track your order here:

https://montidog.com/pages/track-my-order

Please allow up to 48 hours after shipment for tracking information to become active.

If your tracking information has not updated for several business days, contact us at support@montidog.com.

RETURNS AND REFUNDS

Before returning a product, contact us at:

support@montidog.com

Please include your order number and the reason for your return.

Do not send a product back without first receiving return instructions and confirmation from our customer support team.

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy.

PRODUCT AND SIZE QUESTIONS

If you are unsure which harness size to select, send us your dog’s neck and chest measurements before ordering.

Please also tell us your dog’s breed, age and approximate weight so that we can provide more relevant guidance.

You can view our size guide here:

https://montidog.com/pages/size-guide

Our sizing recommendations are provided as guidance. Every dog has a different body shape, so accurate measurements remain essential.

PERSONALIZED ORDERS

Please check all names, spelling and personalization details carefully before completing your order.

If you notice an error after placing the order, contact us immediately at support@montidog.com.

We cannot guarantee that changes can be made once personalization or order processing has started.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your product arrives damaged, defective or different from what you ordered, contact us as soon as possible and include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label
• A description of the problem

Please retain the product and its packaging until our customer support team has reviewed the issue.

PRIVACY QUESTIONS

For questions relating to your personal information or privacy rights, contact:

support@montidog.com

Please use the following email subject line:

Privacy Request

BUSINESS INFORMATION

Trading name: MONTI

Website: https://montidog.com

Customer support: support@montidog.com

Full legal and business information is available in our Legal Notice.