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FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
FREE NAME PERSONALIZATION
FREE TRACKED SHIPPING
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The products available on https://montidog.com are sold by:
Legal company name: ORIZON
Legal form: Société par actions simplifiée (SAS)
Trading name: MONTI
Registered office: 78 Rue Émile-Morlot, 02310 Charly-sur-Marne, France
SIREN number: 106 873 169
Email: support@montidog.com
Website: https://montidog.com
These Terms and Conditions of Sale apply to purchases made by consumers through https://montidog.com.
They explain the contractual conditions governing product information, prices, orders, payments, delivery, cancellation, returns, refunds, legal guarantees and customer complaints.
Before placing an order, the customer can review, save and print these Terms.
By placing an order and accepting these Terms during checkout, the customer confirms that they have read and accepted them.
The version accepted when the order is placed will apply to that order.
These Terms apply to consumer purchases. Customers purchasing products primarily for professional or commercial purposes should contact MONTI before ordering.
MONTI sells walking products and accessories designed for small dogs, including breed-focused ranges for Corgis and French Bulldogs.
Products may include:
Breed-fit adjustable padded harnesses
Matching PVC leashes
Matching bag dispensers
Optional personalization services
Complete Walk Sets
Corgi and Frenchie Walk & Comfort Guides
Other related walking accessories
The essential features, available sizes, colors, materials and contents of each product or offer are displayed on the relevant product page.
Product photographs and lifestyle images are provided to present the products. Colors may appear slightly different depending on lighting, screen settings, device settings and manufacturing batches.
Measurements may vary slightly because of manufacturing tolerances and manual measurement methods.
Customers must consult the applicable size guide and measure their dog before ordering a harness.
Nothing in this section limits the customer’s rights if a product is faulty, misleadingly described or does not correspond to the order.
Products and promotional offers are available while stocks last.
If a product becomes unavailable after an order has been placed, MONTI will contact the customer and may offer:
A suitable alternative
A replacement product
A revised delivery timeframe
A refund for the unavailable product
Cancellation and a full refund where appropriate
No substitute will be supplied without the customer’s agreement.
Prices are displayed in the currency selected for, or applicable to, the customer’s market.
Before payment, checkout displays the final currency, product price, discounts, applicable taxes, delivery charges and total amount payable.
Prices may vary between markets because of regional pricing, taxes, duties, operating costs or currency conversion.
Any delivery charges and the treatment of customs duties or import taxes are displayed or explained before the order is completed, where required.
A free-delivery offer applies only where it is expressly displayed for the customer’s destination on the product page or during checkout.
Promotional prices, bundle discounts, complimentary gifts and limited offers apply only under the conditions displayed with the relevant offer.
MONTI may change prices for future orders. A price change will not affect an order that has already been accepted.
If an obvious pricing or technical error occurs, MONTI may contact the customer before dispatch. The customer may confirm the order at the corrected price or cancel it for a full refund.
An eligible Complete Walk Set includes:
One MONTI Corgi Harness or MONTI Frenchie Harness, according to the version selected
One matching MONTI Everyday PVC Leash
One FREE matching bag dispenser
One FREE breed-specific Walk & Comfort Guide corresponding to the selected harness
The exact contents, available colors, sizes and accessory options are displayed before the order is confirmed.
Accessories described as matching are supplied in the corresponding color shown with the selected offer unless another option is expressly provided.
The FREE matching bag dispenser and FREE breed guide are included only with an eligible Complete Walk Set. They are not included when the harness is purchased alone unless expressly stated otherwise.
The breed guide is supplied in the format stated on the relevant product page.
Complimentary gifts have no cash alternative and cannot be exchanged separately.
If a Complete Walk Set is returned for a full change-of-mind refund, all returnable physical products and complimentary physical gifts included with the set must also be returned.
Where legally permitted, the disclosed value of a missing, damaged or retained physical component may be deducted from the refund.
This does not limit the customer’s rights concerning faulty, damaged, incorrect or misdescribed products.
Leash personalization is an optional service available only where displayed on the relevant product page.
It is charged separately unless the product page expressly states that it is included.
Personalization is not automatically included with a harness or Complete Walk Set.
The customer is responsible for checking all spelling, capitalization and information submitted for personalization.
Once production has started, a personalized product cannot normally be changed, cancelled, returned or exchanged for change-of-mind reasons.
This exception does not apply if the product is faulty, damaged, not as described or personalized differently from the information submitted by the customer.
Depending on the product or offer, the customer selects:
The desired product or offer
The Corgi or Frenchie version
The available color
The harness size
Any separately selectable accessory option
Any optional personalization
Before placing the order, the customer can review and correct the selected products, delivery details and total price.
Accessories described as matching are supplied in the corresponding color shown with the selected offer unless a separate choice is provided.
By activating the final payment button, the customer acknowledges that the order creates an obligation to pay.
After checkout, the customer receives an electronic acknowledgment or order confirmation.
The sales contract is formed when MONTI confirms acceptance of the order.
MONTI may refuse or cancel an order for a legitimate reason, including where:
Payment cannot be authorized
A product is unavailable
Delivery information is incorrect or incomplete
Fraud or unauthorized activity is reasonably suspected
An obvious pricing or technical error has occurred
The order breaches these Terms or applicable law
The destination is not supported
If an order is cancelled after payment has been collected, the relevant amount will be refunded.
Customers must provide accurate and complete information when ordering, including:
Full name
Complete delivery address
Postal or ZIP code
Email address
Telephone number where required for delivery
Product selections
Personalization details, where applicable
MONTI is not responsible for delays, failed delivery or personalization errors caused solely by inaccurate information submitted by the customer.
If an error is discovered, the customer must contact support@montidog.com immediately.
MONTI will make reasonable efforts to correct the information, but changes cannot be guaranteed once processing or personalization has started.
Payment is required when the order is placed.
Available payment methods are displayed during checkout and may include payment cards, accelerated checkout services and third-party payment providers.
Transactions are processed securely by Shopify and the selected payment provider.
MONTI does not directly store complete payment card details.
An order will only be processed after payment has been authorized.
Products remain the property of ORIZON until full payment has been received.
For consumer orders, the risk of loss or damage generally passes to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the products.
Mandatory local consumer protections remain unaffected.
MONTI delivers to the countries and regions available for selection during checkout.
Available destinations, delivery methods, costs and estimated delivery times may vary by market.
If a destination cannot be selected or no delivery method is offered at checkout, delivery is not currently available to that destination.
Delivery costs and estimated delivery times are displayed before payment after the customer provides a destination.
Any free-delivery offer applies only where expressly displayed for that destination.
The estimated delivery window displayed at checkout normally includes the usual order preparation period unless a separate processing time is clearly stated.
Delivery estimates are not guaranteed delivery dates unless expressly identified as guaranteed.
If MONTI cannot meet an advertised or agreed delivery timeframe, the customer will be informed and, where required by applicable law, offered the choice between:
Accepting a revised delivery timeframe
Cancelling the affected order
Receiving a refund for the undelivered products
Where French consumer law applies and no other delivery period has been agreed, the applicable statutory delivery period will apply.
Further information is available in the Shipping Policy.
Tracking information will be provided when available.
Tracking updates may take up to 48 hours to appear after dispatch.
Customers can follow their delivery through:
https://montidog.com/pages/track-my-order
A delayed tracking update does not necessarily mean that the order has not been dispatched.
In some circumstances, products may arrive in separate parcels. Where available, additional tracking information will be provided.
Where applicable consumer law grants a statutory cancellation, cooling-off or withdrawal right, eligible customers may exercise that right within the period applicable to their purchase.
Consumers covered by rules providing a 14-day withdrawal period may notify MONTI within 14 days after the day on which they, or a person designated by them, receive the products.
Where one order is delivered in several parcels, the period begins when the final parcel is received.
To exercise an applicable withdrawal right, the customer may:
Email support@montidog.com
Use the model withdrawal form provided at the end of these Terms
Send another clear written statement explaining the decision to withdraw
Where a 14-day statutory withdrawal right applies, the customer must normally return the products no later than 14 days after notifying MONTI.
The customer does not need to provide a reason when exercising a statutory no-fault withdrawal right.
In addition to any mandatory statutory rights, MONTI offers a commercial return period of 30 days from delivery, subject to the Return & Refund Policy.
To request a return, customers must contact support@montidog.com within 30 days of receiving the order.
Customers may carefully try a harness on their dog indoors to assess the fit.
Returned products should be:
Clean and free from pet hair
Unwashed
Undamaged
Complete with supplied accessories
Returned with the original packaging where reasonably possible
Free from signs of use beyond what is reasonably necessary to inspect the product and assess the fit
The absence of original packaging does not remove a mandatory statutory right where applicable.
Where legally permitted, a deduction may be made if a product has been unnecessarily used, damaged, soiled or returned incomplete.
Customers must contact support@montidog.com before returning a product to obtain the correct instructions and return address.
Products must not be sent to the registered office unless MONTI expressly provides that address for the return.
For a change-of-mind return or size exchange, the customer is responsible for the return shipping cost where this was communicated before the order was placed.
Customers should use a tracked return service and retain proof of postage.
If a product is confirmed as faulty, damaged, incorrect or not as described, MONTI will cover reasonable return costs where required by applicable law.
Approved refunds will be issued to the original payment method.
Where a statutory withdrawal right applies, refunds will be processed without undue delay and within the period required by applicable law.
MONTI may withhold the refund until:
The returned products have been received; or
The customer provides acceptable evidence that the products have been returned
Where legally required, the refund will include the original standard delivery charge.
Additional costs resulting from the customer selecting a premium or expedited delivery method will not be refunded beyond the cost of standard delivery.
Banks and payment providers may require additional processing time before the refund appears in the customer’s account.
A statutory or commercial change-of-mind return may not apply to:
Products made to the customer’s specifications
Products personalized with a name or custom detail
Digital content supplied immediately after the customer expressly requested immediate access and acknowledged the applicable loss of the withdrawal right
Products damaged through misuse, improper care or use beyond what is reasonably necessary to inspect them, subject to applicable law
These exceptions do not remove the customer’s rights where a product is faulty, damaged, incorrect, unsafe or not as described.
A Corgi or Frenchie Walk & Comfort Guide corresponding to the selected harness may be included FREE with an eligible Complete Walk Set.
The guide is supplied in the format stated on the relevant product page.
Where applicable law requires express consent before immediate digital delivery, the guide will only be supplied immediately after the required consent and acknowledgment have been obtained.
The guide is intended for personal and educational use only.
It cannot be resold, copied, redistributed, uploaded publicly or commercially exploited without written authorization.
The guide provides general information and does not replace professional veterinary, medical, training or behavioral advice.
A complimentary guide has no cash alternative.
Customers should inspect their order promptly after delivery.
If a product is faulty, damaged, incorrect or not as described, the customer should contact support@montidog.com and provide:
The order number
A description of the problem
Clear photographs of the product where reasonably possible
Photographs of the packaging and delivery label where relevant
Depending on the circumstances and applicable consumer law, the customer may be entitled to:
Repair
Replacement
A price reduction
Cancellation
A refund
Photographs may help MONTI investigate the issue but will not be used to remove a mandatory legal remedy where other reasonable evidence is available.
Customers benefit from all mandatory legal guarantees applicable to their purchase.
Where French consumer law applies, products benefit from the legal guarantee of conformity for two years from delivery, subject to the conditions provided by the French Consumer Code.
Depending on the circumstances, the consumer may be entitled to repair or replacement without charge and, where the legal conditions are met, a price reduction or cancellation of the sale.
Customers covered by French law may also benefit from the legal guarantee against hidden defects under the French Civil Code.
Nothing in these Terms, the Return & Refund Policy or any commercial return policy limits mandatory statutory rights.
No additional commercial warranty is provided unless expressly stated on the relevant product page.
Customers are responsible for:
Selecting an appropriate size using the size guide
Adjusting the harness correctly
Checking the fit before each use
Inspecting the product before every walk
Supervising their dog
Replacing damaged or excessively worn products
Using the product only for its intended purpose
Harnesses, leashes and accessories are walking aids.
They are not chew-proof, indestructible or intended for unsupervised restraint.
Unless expressly certified otherwise, they are not vehicle safety restraints or crash-tested car harnesses.
A product must not be used if it is damaged, incorrectly fitted or unsuitable for the dog.
These responsibilities do not limit MONTI’s liability for a defective, unsafe or misleadingly described product.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Defective products where liability cannot legally be excluded
Breach of mandatory consumer rights
To the extent permitted by law, MONTI is not responsible for loss or damage caused solely by:
Incorrect adjustment or use
Failure to inspect a visibly damaged product
Chewing or accidental damage
Normal wear and tear
Leaving a dog unattended with the product
Incorrect information supplied by the customer
Use of the product for a purpose for which it was not designed
Circumstances outside MONTI’s reasonable control
MONTI remains responsible for losses that are reasonably foreseeable and caused by a breach of its contractual or legal obligations.
MONTI will not be responsible for a delay or failure caused by circumstances outside its reasonable control.
These circumstances may include severe weather, transportation disruption, customs delays, industrial disputes, natural disasters, governmental restrictions, network failures or major disruptions affecting suppliers or carriers.
MONTI will take reasonable steps to reduce the effects of the event and keep affected customers informed.
If the disruption prevents the order from being fulfilled within a reasonable period, the customer may be entitled to cancel the affected order and receive a refund.
Customer information may be processed for purposes including:
Processing payments
Fulfilling orders
Arranging delivery
Preventing fraud
Providing customer support
Managing returns and refunds
Complying with legal obligations
Sending marketing communications where consent or another lawful basis applies
Further information is available in the MONTI Privacy Policy.
Privacy requests may be sent to:
Email: support@montidog.com
Subject line: Privacy Request
Questions or complaints should first be sent to:
MONTI
Email: support@montidog.com
Website: https://montidog.com
Customers should include their order number and a clear description of the issue.
MONTI will make reasonable efforts to respond within one to two business days, excluding weekends and public holidays.
After first submitting a written complaint to MONTI, eligible consumers may use the consumer mediation service appointed by ORIZON.
Before contacting the mediator, the customer must first attempt to resolve the dispute directly by emailing:
The mediation request must comply with the eligibility requirements established by the appointed mediator.
These Terms and Conditions of Sale are governed by French law.
Customers residing in another country continue to benefit from any mandatory consumer protections that cannot legally be excluded under the laws applicable to them.
Nothing in these Terms prevents a consumer from bringing a claim before a court that has jurisdiction under applicable consumer law.
The MONTI name, trademarks, logos, website content, product photographs, product descriptions, graphics, designs and downloadable guides are protected by applicable intellectual property laws.
Unless otherwise stated, this content is owned by or licensed to ORIZON.
Purchasing a product or receiving a guide does not transfer any intellectual property right to the customer.
Content may not be copied, redistributed, republished, sold or commercially exploited without prior written authorization.
Where French law requires the electronic contract to be archived, ORIZON will retain the contract for the legally required period.
Electronic consumer contracts with a value equal to or greater than €120 are retained for the applicable statutory period.
Customers may request access to an archived contract by contacting:
Identity and order verification may be required before access is provided.
MONTI may update these Terms for future orders.
Changes do not apply retroactively to orders already accepted.
These Terms, together with the applicable product page, order confirmation, Return & Refund Policy, Shipping Policy and Privacy Policy, form the contractual terms governing the order.
Specific lawful conditions expressly displayed with an offer take precedence over these general Terms for that offer.
If one provision is found invalid or unenforceable, the remaining provisions will continue to apply.